P.H. Cars Terms & Conditions

These terms and conditions constitute the entire Agreement concerning the provision of an
Airport Transfer / Local or Long Distance Taxi Service between you and P.H. Cars.

Completion of any booking and use of the Service we provide indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

Definitions:

“P.H. Cars(s) / us / we” means P.H. Cars Taxi Service whose office is based in
Lolworth Cambridge.

Main Number: 01954 782089
Mobile: 07799 144080
Web: www.phcars.co.uk
Email: drydraytonph@aol.com

“you” and “your” means any individual, company or other business who places the booking with P.H. Cars.

“Booking'(s)” means an agreed Airport Transfer, Local or Long Distance Journey.

P.H. Cars is registered with South Cambridgeshire District Council and the proprietor holds an Operators License to accept Pre-booked journeys.

2.  Bookings for Airports:

2.1  You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. P.H. Cars shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.

2.2  It is down to you to order a suitable car size for the number of passengers and luggage. P.H. Cars cannot guarantee to carry excessive amounts of luggage.
Please note that a child, no matter what age, counts as one passenger.

2.3  If you need to transport a wheelchair please specify this at the time of booking.

3.  Quotations, Payments, Collections, Waiting & Receipts:

3.1  P.H. Cars will email you a quotation if requested based on the information supplied by you. P.H. Cars may amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type or size of vehicle required.

3.2  The quotation for a collection from an airport will include a 60 minute waiting period after the agreed collection time made at the time of booking, or the Planes landing time if your flight has been delayed. P.H. Cars will charge for waiting at its standard rate of £5.00 per every 15 minutes after the initial 60 minute period has expired. P.H. Cars will always check for flight delays before the driver leaves for the airport but can only rely on the information supplied by the Airports websites.
3.3  If your plane lands earlier than the scheduled landing time, P.H. Cars will still collect you at the agreed collection time that was made when the booking was confirmed.
If your plane lands later than the scheduled landing time, P.H. Cars will change your collection time to 30 minutes after the plane has landed.

3.4  Once you have accepted our quotation, Please check your booking confirmation carefully and inform P.H. Cars promptly of any errors. P.H. Cars shall not be responsible for any delays caused or costs arising from / by your failure to provide P.H. Cars with correct information.

3.5  All journeys originating at an airport (which are not return journeys where P.H. Cars has taken you to the airport) must be prepaid in full at least seven working days before the date of travel. (Unless otherwise agreed)
If an Airport collection is agreed without pre-payment and you have missed your flight or booked the incorrect date / time, the full fare will be due and an invoice will be sent to you. (see point 5.5)

3.6  All Car parking charges shall be paid on the day of collection from the airport by the customer unless otherwise stated / agreed in advance.

3.7  Payment can be made by Credit Card, Debit Card, Cash or Cheque with a valid guarantee Card. All Card payments will show as 079 Call a Cab (P.H. Cars sister company) on your statements.
Please note that all Card transactions of £50.00 & over will incur a 5% surcharge.
Card transactions under £50.00 will carry a standard £3.00 surcharge.
Payment by cheque must be made at least 7 days before the date of travel.

3.8  A full receipt can be emailed direct to you or a hand written business card size receipt can be supplied by your driver. *Please note that an emailed receipt can take up to 48 hours if asked for on the day of travel to your driver*

4.  General vehicle conduct:

4.1  You shall be responsible for the behaviour of all the passengers in the car / vehicle during the journey.

4.2  You will be charged £80.00 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger within the South Cambridgeshire District border.

4.3  You will be charged £150.00 to cover cleaning costs in the unlikely event of an executive style vehicle being soiled by any passenger outside of the South Cambridgeshire District border.

4.4  Smoking is not / never permitted in any of our vehicles.

4.5  Eating / Drinking in our vehicles is not permitted.

4.6  In certain circumstances, i.e. for babies or Medical reasons, some Foods / Drinks may be permitted with prior permission.

4.7  All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents / guardian. Such seats may be retained by the driver for use on the return journey.

4.8  P.H. Cars will not carry more passengers than its insurance or licensing allows.

5.  Cancellations for any confirmed booking:

If you need to cancel your booking, please contact P.H. Cars as soon as possible.

5.1  All bookings that are cancelled 24 hours prior to the agreed collection time will not incur a penalty charge. P.H. Cars call this the 24 hour cut off point.
*Although if the fare has been pre-paid, a 10% administration charge will be deducted from your refund*

5.2  All bookings that are cancelled 12 hours prior to the agreed collection time will incur a
50% charge of the agreed fare.

5.3  All bookings that are cancelled within 12 hours of the agreed collection time will be
100% fully chargeable and no refund will be offered. (As the time slot was booked, agreed
& confirmed by you, P.H. Cars would have reserved this time and not taken in anymore bookings)

5.4  If you have made a booking and not pre-paid for the journey, In the event of cancelling the booking within the 24 cut off point, an invoice will be sent for any outstanding amounts / fare.

5.5  All invoices for non account customers must be paid within 14 days. (Failure to pay any invoice will result in P.H. Cars taking legal / court action.
P.H. Cars would also make other Taxi companies aware of the situation resulting in you being possibly black listed from using other Taxi companies in the area.

5.6  If you cancel a booking via email, P.H. Cars cannot guarantee an immediate reply / response to you. If a cancellation is made via email prior to P.H. Cars 24 hour cut off point, it is only valid if you receive a confirmation reply from us.

P.H. Cars would always advise customers to phone us on our contact numbers and cancel with one of our booking agents who can then send you a confirmation email.
(Please note that cancellations are not accepted by leaving a message on our voicemail)

5.7  Refunds shall be made either by refunding your Credit / Debit Card or by a P.H. Cars Company Cheque.

5.8  Refunds to Credit / Debit cards can only be refunded to the original card used when the original booking was made.

5.9  Refunds by Cheque can only be made out to the Customers name who made the original booking.

6.  Liability:

6.1  P.H. Cars shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall P.H. Cars be liable
(in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.

6.2  All luggage is carried entirely at your risk.

6.3  P.H. Cars shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.
If the car breaks down during your journey P.H. Cars will endeavour to arrange an alternative car to complete the journey as soon as practicable / possible.

6.4  You shall indemnify P.H. Cars against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.

6.5  Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation or otherwise in any manner unenforceable by any applicable law.

7.  Termination:

7.1  P.H. Cars will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and will ask all passengers to vacate the vehicle as soon as it is safe to do so.

7.2  No refunds will be given if the journey is terminated part way through the hire.

7.3  If a journey is terminated part way through by you or us and has not been pre-paid, the full fare will be due and then must be paid to your driver.

7.4  If a journey is terminated part way through and we are not paid the full fare, an invoice shall then be sent to you. (See point 5.5)

8.  Miscellaneous:

8.1  P.H. Cars may subcontract its obligations under this Agreement. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.

8.2  P.H. Cars may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.

8.3  P.H. Cars shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.

8.4  This Agreement and any accompanying quotation represents the entire agreement between you and P.H. Cars in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.

8.5  Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.

8.6  P.H. Cars’ standard rate of £5.00 per every 15 minutes waiting, shall be due in the event of a driver kept waiting after any agreed collection time on any booking.

8.7  Point 8.6 does not include Airport collections. See point 3.2

9.  Disputes:

This Agreement shall be construed in accordance with English law and you and P.H. Cars each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement.

10.  Conveying of Children:

UK law states that taxis are exempt from legislation relating to children travelling in a baby / Child seat or booster. For Health and Safety reasons P.H. Cars are unable to provide any form of child seat. However, if you are booking a return journey and have your own child seat, the driver who carries out your booking will store your child seat for the return journey, please note that the installation of the child seat must be carried out by you.

11.  Account Customers:

11.1  All account customers agree that any invoice sent via email or post shall be paid within 28 days of the invoice date. (Unless otherwise agreed in writing)

12. Complaints:

12.1 In the unlikely event that you wish to complain, all complaints should be addressed to
The Management and emailed to: drydraytonph@aol.com

 

Thank you for taking the time to read our Terms & Conditions.

 

The Management
P.H. Cars